Activated Happiness

DRAFT FOR TIM'S REVIEW — placeholder POPIA notice. Not final legal copy. Replace before relying on this page in production marketing or compliance audits.

Privacy Notice

Activated Happiness · Direct Stay SA
Last reviewed: pending (Tim)

This Privacy Notice explains how Activated Happiness ("we", "us") processes personal information when you browse, book a stay, or list a property on our platform. We aim to comply with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

Activated Happiness operates a South African accommodation marketplace connecting Guests and Hosts. For privacy questions, contact us via the details published on activatedhappiness.com once go-live contact channels are confirmed.

2. Personal information we collect

  • Identity and contact details (name, email, phone) provided at registration or checkout.
  • Booking details (stay dates, property, amounts paid, payment references).
  • Account credentials and, where you choose social sign-in, limited profile data from Google or Facebook (email, name, provider user id).
  • Technical data such as IP address, device/browser type, and cookies needed to keep you signed in and secure the site.

3. Why we process your information (lawful purposes)

  • To create and manage Guest and Host accounts.
  • To process bookings, payments (via Ozow / Capitec Pay), confirmations, and host payouts.
  • To communicate about bookings, support, and service updates.
  • To comply with legal obligations and protect against fraud or abuse.
  • With your agreement where required (for example, accepting our Terms and Conditions).

4. Sharing

We share information only as needed to operate the marketplace: with the relevant Host or Guest for a booking, with payment processors (Ozow), channel-management partners where a Host has connected inventory, and with service providers who host or support this platform under appropriate agreements. We do not sell personal information.

5. Retention & security

We keep personal information only as long as needed for the purposes above, including booking history and legal/accounting retention, then delete or de-identify it. We use reasonable technical and organisational measures to protect information against unauthorised access or loss.

6. Your rights under POPIA

Subject to POPIA, you may request access to your personal information, ask us to correct or delete it, object to certain processing, or lodge a complaint with the Information Regulator (South Africa). We will respond within the timeframes required by law once this draft is finalised and contact channels are live.

7. Updates

We may update this notice as the product and legal requirements evolve. Material changes will be reflected on this page with a revised review date after Tim's approval.